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Company Policies for My Granny's Attic Antiques Collectibles and Custom Gifts

Company Policies for My Granny's Attic Antiques Collectibles and Custom Gifts

Refund Policy: Shipping & Handling : Terms and Conditions

Shipping/Handling Policy:

We prefer to ship Priority Mail and the shipping prices given are for Priority Mail however, we will leave the shipping method up to you. Please just communicate with me what you want. If you order several items and feel that the calculated charge is too high please contact me for an adjustment.

We will ship overnight if you need us to. Please call to make arrangements for this method of shipping. The cost is quite a bit more and I will need to go to the shipper to calculate the cost.

For our customer's overseas we will get the actual cost of postage + insurance (if available in your area) for you. When I receive your order I will respond back to you with your charges.

We prefer to insure all of the breakable and fragile items we mail, go here to see postal insurance rates. We appreciate the Postal Service but they can get pretty rough with boxes. All items are lovingly packaged to ensure safe delivery. But we assume no responsibility if breakage occurs and you opted to not insure. The decision to not insure breakable items invalidates the refund option.

Privacy Policy:

We don't like spam or unsolicited snail mail, phone calls, etc., so don't worry, we WILL NOT share your information with anyone. This is a promise.

Your e-mail address will be retained by Granny to send you shop updates about 4 times a year and you always have to option to tell her to take you off the list, she will too.

Refund Policy:

  • Items are sold in as-is condition and may be returned only if the condition in the description is misrepresented. You must contact me within 5 days of receipt of your intent to send it back and state my misrepresentation of the item. Returns MUST be received within 10 days of your receipt date (I have confirmation on all deliveries). Please read the descriptions carefully before purchasing. Original item must be returned (insured) in its original package & in the same condition as we sold it in, before a refund or replacement is provided. A refund or credit is made for the purchase price only. We will not refund the shipping cost. Refunds are made by the method in which you paid for the item, ie: you paid by Paypal I will refund via Paypal, etc. There is also a 20% restocking fee.
  • If an item was damaged in route, and it was not insured by you.... I cannot do anything about this. I apologize but it is out of my hands. I will no longer issue refunds for this.
  • If the item was damaged in route and it was insured, contact us and we will follow the procedure outlined by the Post Office. DO NOT SEND IT BACK TO US!! It is a matter of paperwork for us both. We are fair and honest people and expect the same from our customers. We want all transactions to be smooth and comfortable for everyone. *

Feb. 2006 - I have deviated from my refund policy on several occassions recently and I am being taken advantage of so I have made the decision to strictly adhere to my policy from this point forward.

Forms of Payment Accepted: Follow the link to read this policy

Condition and description of goods:

Because the items in our shop can range up to 100 years old and many have been used, customers need to be aware that despite the exacting quality standards we apply, some evidence of a long history of loving use may be evident. In all cases we provide detailed descriptions of any observed faults and additional photographs of any item can be emailed to you on request. Any item that is new or a reproduction piece will have this stated clearly in the description of the item.

  • UNLESS INDICATED OTHERWISE I ONLY HAVE 1 (ONE) OF EACH ITEM IN THE SHOP AND ALL ITEMS ARE SUBJECT TO PRIOR SALE. I mark items sold within a few hours of them selling but sometimes 2 folks order the same thing within minutes of each other, the first order to me gets the item. If for some reason they do not follow through with the purchase the second person will be contacted. The shopping cart marks the time on all purchases.

We make every possible attempt to accurately describe each item, its flaws and defects, if any. Please ask questions before you purchase an item. We will address those questions to the best of our ability. If we don't know something, we will tell you.

Miscellaneous

We can no longer assist with assigning value to antiques and collectibles or mark identification. The requests have gotten out of hand and people have become hostile about delays in responding and the help that we are able to offer.

I have spent considerable time in providing antiques and collectibles resources and reference avenues available on the site to help you determine the value of your antique, collectible, vintage item, kitsch, etc. Please use the resources, join or interactive discussion group or sign up for our informative monthly newsletter.

Please read our Terms and Conditions Page too if you want to read some legal mumbo jumbo or have any desire to sue me for whatever reason.

How To Find the Value of Your Antiques & Collectibles

Antiques and Collectibles Marks & History

Online Antique and Collectible Appraisals

 

 

Please contact us with any questions about your order or my inventory I will not give phone appraisals:

Phone: 913-888-0943 - Kansas - 8:00 am to 9:00 pm CST

E-Mail: email me

Refund Policy: Shipping & Handling : Terms and Conditions

* I cannot make your shopping experience in my online antiques and collectibles shop a good one if you do not communicate with me. I am reachable by telephone and e-mail virtually 24/7. I am easy to get along with and will do almost anything to accommodate my customer's both before and after a sale. But YOU have to let me know what you need, desire or want. I am a reasonable person and not out to cheat or harm anyone.

If you don't communicate with me and then you become displeased with something I do due to this lack of communication don't take offense when I point out the error of your ways. I am a stickler for grade A customer service but by the same token, I am a stickler for folks assuming responsibility for their actions. Sometimes the two are in direct conflict with each other. I can usually let it roll off my back but when the attack becomes personal I bite back.

In the 6 years I have had my antique shop online I have had only 2 episodes where the above has applied. The most recent was so violent, hateful and completely uncalled for that it is what prompted me to post this notice.

Just communicate with me..... PLEASE.

You teach people how to treat you. And if you sit back all passive and never ask for what you want or need, guess what you will get in life .... Nothing.


 My Granny's Attic Antiques and Collectibles & Custom Gifts - Antiques Collectibles Kitsch   About Our Company - Contact Info - Policies - FAQ's  Co. Policies 

Antiques and Collectibles : Forms of Payment Accepted

Shipping Charges

Privacy Policy

Shipping Exceptions

Forms of Payment Accepted at My Granny's Attic Antiques, Collectibles and Custom Gifts

Currency: We accept personal checks, money orders and cashier checks in US Dollars drawn on a US bank or the US Postal Service and mailed directly to us. We do hold personal checks until they clear the bank, usually 7 - 10 days. If you are mailed payment, I will hold your item(s) for 10 days while awaiting your payment, after that it goes back up for sale unless I hear from you.

Credit Cards: Are accepted in U.S Dollars only.

International Orders: The shopping cart WILL NOT calculate your shipping. You must email me first for your shipping charges. I accept Paypal in US Dollars or American Express Traveler's Checks ONLY. Other than the few people and businesses I have prior arrangements with. I WILL NOT respond to ambiguous orders from Nigeria or other orders that I do not feel are being honestly placed. Chances are that the credit card you are wanting to use is stolen and I will not play a part in your crime. If you really want to order from me you will not have a problem abiding by my terms.

I sincerely hope that this does not cause you any inconvenience and that you understand our position. We are willing to work with you however we can. Feel free to call or email me with questions or concerns.

We accept Paypal Payments

Credit Cards Accepted

Address: 13501 W 90 Place - Lenexa, Kansas 66215                              Phone: 913-888-0943 - You can call from 8:00 am to 9:00 pm CST                      E-Mail: email me

Shipping Charges

Thank you for taking the time to read this section.

I have the shipping set up based on the weight of each item. Hopefully this will fix all of our problems. If your shipping still seems really high - Please let me know so that I can see if I can adjust it for you. I also refund any shipping overpayment.

Thank you very much for shopping with us and I look forward to serving your antiques and collectibles needs for years to come.

Shipping Exceptions:

Shipping on GPK cards, comic books, baseball cards, matchbooks, postcards and whatever item you are looking at that the link brought you here is as follows -

$4.10 Priority Mail or

$2.50 Parcel Post

BOOKS

$4.10 up to 4 books $1.00 for each after that

(these charges apply ONLY to shipping in the lower 48 states, all others please send us your zip or country and we will quote actual shipping charges)

 

Paypal verified - Antiques Collectibles Kitsch

Refund Policy: Shipping & Handling : Terms and Conditions

 My Granny's Attic Antiques and Collectibles & Custom Gifts - Antiques Collectibles Kitsch   About Our Company - Contact Info - Policies - FAQ's  Co. Policies 

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Prior Sale Policy - NOTICE: Unless stated otherwise all items are vintage, antique or used and subject to prior sale.

Return Policy - Please Read before purchasing from my shop

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All content is the property of the site owner. Please do not copy or use without written permission from same.  My Granny's Attic Antiques and Collectibles and Custom Gifts | 2000 - 2007 | 913-888-0943 - Appraisal Info - - - - - - - NO Phone Appraisals or Offers to Purchase Your Items PLEASE